Question 1

Introduction

Accepted Answer

Welcome to Ethentials! These Terms & Conditions govern your use of our website [www.ethentials.com] (the "Site") and any purchases made through it. By accessing or using our Site, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our services.

Question 2

What should I know about product details and pricing?

Accepted Answer

Our 100% cotton clothing is described and priced accurately. Prices may change without notice, and we may discontinue products at any time.

Question 3

What should I know about orders and payments?

Accepted Answer

Orders depend on availability and acceptance. We accept payments via UPI, Net Banking, and more. If a payment fails or is unauthorized, your order may be canceled. Modifications or cancellations may not be possible once an order is placed.

Question 4

Shipping & Delivery

Accepted Answer

We ship across India and International Countries ( UAE , Africa , USA)
Estimated delivery time varies between [3-4] working days depending on the location.
Shipping charges (if any) will be displayed at checkout.
Delays may occur due to unforeseen circumstances such as weather, strikes, or courier issues. Ethentials is not responsible for such delays.

Question 5

What is your policy on returns, refunds, and exchanges?

Accepted Answer

Returns: We accept returns for defective or incorrect items within 7 days of delivery. Exchanges: Available for size or product defects within 7 days. Refunds: Processed within 10 business days via the original payment method. Conditions: Items must be unused, unwashed, and in original packaging with tags intact. No returns/exchanges on sale items, innerwear, or customized products.

Question 6

How do I manage my account and privacy?

Accepted Answer

You can create an account for quicker checkout and order tracking. Remember to keep your account details confidential. We prioritize your privacy and securely store your personal data, sharing it only for order processing.

Question 7

Promotions, Discounts & Gift Cards

Accepted Answer

Discount codes are valid only for a limited period and cannot be combined with other offers. Ethentials reserves the right to modify or cancel any discount or promotion without notice. Special offers, such as Mother's Day promotions, will be communicated through our newsletter and social media channels.

Question 8

Limitation of Liability

Accepted Answer

Ethentials is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
We are not responsible for customer negligence, misuse of products, or incorrect washing/care instructions.